Frequently asked questions

There are three products: Avdena Guest for digital guest experience and QR content management, Avdena Menu for a QR menu that takes orders without payment, and Avdena Ops AI for technical service, inventory and periodic maintenance. Our team in Ankara develops and supports all of them.

Yes. Each product works on its own. You start with what you need and add the others later.

The quote is prepared based on the product, the number of locations and the areas you want to use. Fill in the quote form or write to [email protected].

We do the setup with your brand and content. Your panel accounts are opened, and who sees what is defined per user.

Turkish, English, Russian and German. Guest pages are also available in Arabic in addition to these.

No. Avdena Guest is a platform that manages all of a hotel's QR touchpoints, across multiple locations, from a single panel. Our separate product for a digital menu that takes orders is Avdena Menu.

No. Pages open in the browser. If they want, guests add the hub to their phone's home screen, without going to an app store.

With dynamic codes, yes: the printed code stays the same and the content changes from the panel. Static codes such as WiFi, vCard and plain text carry their content inside, so a change needs a new code.

A deleted code goes to a central trash and stays there indefinitely. You restore it with one click, and the printed code works again. To delete it permanently, you must confirm by typing the code's name.

No. Restaurant QR links your existing menu (a PDF or a link) to a fixed code. The code on the table stays the same even if your provider changes.

Yes. Your logo, your colors and your own domain are used. A small "Powered by Avdena" note appears at the bottom of the page.

No. Orders go to the printer and the panel, and payment stays in your existing setup, such as a room charge or the register.

ESC/POS thermal printers. Items are routed to stations, tickets are printed in two languages, and cancellations appear in a separate section.

Turkish, English, Russian, German and Arabic. The texts you enter are translated automatically, and you can correct them by hand if you wish.

Guests call a waiter from the menu with one tap. The call goes to the board of an online waiter assigned to that restaurant. If no waiter is online, the button is hidden.

No. Waiters install the app on their own phones. No handheld terminal is needed.

No. Ops AI does not keep work orders, stock, spare parts or a maintenance budget. It focuses on inventory, maintenance records and technical service documents.

Service company maintenance forms, in-house maintenance forms and device nameplates. The information it reads is entered into the record of the relevant product.

No. Records and photos are stored encrypted on the phone and sent when a connection returns.

Electricity consumption only. It is calculated from the installed power and operating schedule of the products. There is no meter reading, billing, or water and natural gas tracking.

From the Apps page. The APK downloads directly from us, and Google Play is not needed. A single APK works in all hotels and locations; your login details take you to the place you are authorized for.

The iOS app is being prepared. Meanwhile, you can sign in from Safari and use it as a shortcut with "Add to Home Screen".

It runs on Android and updates itself. To install it, write to [email protected].

No. The apps are only for the staff of businesses that are Avdena customers.

The business that uses our products. AVDENA BİLİŞİM processes this data on behalf of the business, as the data processor. For details, see the privacy notice (KVKK).

Yes. Guest pages come with a cookie consent notice and a privacy notice. Access is logged in line with Law No. 5651.

Sensitive keys are stored encrypted with AES-256, and guest content is sanitized before it is displayed. Panel accounts use two-step sign-in with an authenticator app and backup codes.

Yes. With an encrypted QR, the page is placed behind a password. Only people who know the password see the content.

Fill in the quote form or write to [email protected]. We reply by email.

For faults and requests, write to [email protected]. Your question goes to the team that develops the product. For a quick question, you can also write on WhatsApp.